Centurion Entrepreneurs

The 5 most deadly mistakes in Customer Care.
During a recent survey in the USA it was found that 77% of the respondents perceived the reasons for bad service has to do with the human factor.
The first of this is ‘INCOMPETENT STAFF” “Incompetent” is just other words for “UNTRAINED” “ “NOT YET COMPETENT” “DO NOT KNOW THEIR PRODUCTS” The list is pretty long.
The second is lack of friendliness. _ This links to the above. If service staff is incompetent they will know it and they are blaming their company for it. They will be projecting their frustration onto the client. And the client will pick this up immediately.
If you could eliminate the first two you have eliminated more than 50% of your problems with customer service.
There are 3 more serious reasons and just think where you can go if you eliminate all 5
WE ARE PUTTING OUR MONEY WHERE OUR MOUTHS ARE.
What are you prepared to pay to improve your customer service ? We are going to make you an offer you cannot refuse:
Should you take our offer you can make the price .
Here is our deal : Over a period of 30 days we will train your customer care staff in the soft issues of customer contact and service whilst you will undertake to give them the product knowledge they need. Here is the challenge to you : You can make the price. IF we do not have a 100% improvement in your customer care ratings during that period we will refund you everything you paid us and you get to keep all the results.
If we succeed you undertake to pay our price.
What have you got to loose?
Phone me now : This offer is not going to last
John Brandow 082 222 5002