In a recent MSN Money-zogby customer service poll in the USA there were no banks in the top ten customer service excellence companies. There were 4 in the worst list. I will challenge anyone to tell me it is different over here. In a country where service is a swear word the banks are most probably to be found in the same company.
What makes great customer service:
The same poll list the following as what clients percieve as the biggest contributors to customer service in any company:
When thinking about a company's customer service, which one of the following features is most important to you?
Feature % most important*
Knowledgeable staff 44%
Friendly staff 18%
Readily available staff 15%
Flexible policies for return/exchange of merchandise 9%
Service after the sale 9%
None -- product is all that matters 1%
Not sure 1%
Other 1%
In other words 77% had to do with the servicing staff and which leaves only 23% for all the other technical jargon
SO When government said bring back the knowledgeable guys irrespective of the colour of their skin they may just be on about something hey?
Centurion Entrepreneurs is a collective name for a group of Entrepreneurs that are focused on getting involved in Entrepreneurial development in various ways: Training potential Entrepreneurs to be able to start viable new businesses, offering our services as non executive Directors in new and existing ventures ( Fees on a performance only basis - we perform..we get paid, we do not perform we are OUT !
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